A flat illustration of a cozy Filipino-style cottage with a thatched roof, surrounded by tropical plants and a clear blue sky, set in a Manila-inspired neighborhood. The scene is bright and welcoming, with a subtle city skyline in the background, evoking a sense of relaxation and local charm.

Terms and Conditions Overview

Thank you for choosing our Manila cottage booking service. This page outlines the terms and conditions that govern your use of our platform, ensuring a transparent and secure experience for all guests. Please review these policies carefully before making a reservation.

How to Book Your Stay

Step-by-Step Booking Guide

  • Select your preferred cottage and dates using our online calendar.
  • Enter guest details and review your booking summary for accuracy.
  • Proceed to secure payment via credit card or e-wallet. All transactions are encrypted for your safety.
  • Receive instant booking confirmation and check-in instructions via email.
A modern digital booking interface on a tablet, showing a calendar with highlighted dates and a Manila cottage thumbnail. The background features a subtle gradient, and a hand is tapping the confirm button, representing a seamless online reservation process.

Understanding Our Cancellation Policy

Refunds and Timelines

Cancellations made at least 7 days before your check-in date are eligible for a full refund. For cancellations within 7 days, a 50% refund applies. No refunds are provided for cancellations within 48 hours of check-in. Refunds are processed within 5 business days to your original payment method.

Your Responsibilities as a Guest

Respect Property

Treat the cottage and its amenities with care. Report any damages immediately to avoid additional charges and ensure a pleasant stay for future guests.

Follow House Rules

Adhere to all posted house rules, including noise restrictions, guest limits, and check-in/check-out times, to maintain a respectful environment for all.

Safety & Security

Keep doors and windows locked when leaving the cottage. Do not share access codes or keys with non-registered guests for everyone’s safety.

Privacy and Data Protection

How We Handle Your Data

We collect only the information necessary to process your booking and ensure your stay. Your data is stored securely and never shared with third parties except as required by law. You may request access or deletion of your data at any time.

Legal Notices and Disclaimers

Important Legal Information

Our platform acts solely as an intermediary for cottage bookings in Manila. We are not liable for personal injury, loss, or damages incurred during your stay. All guests are responsible for complying with local laws and regulations. Please read all terms carefully before confirming your reservation.

A Manila customer support desk with a friendly Filipino staff member wearing a headset, surrounded by tropical plants and a laptop. Watercolor style.

Get in Touch with Us

Support & Inquiries

For questions about your booking, our policies, or to request assistance, please contact our Manila support team. We are available via email at [email protected] or by phone at +63 2 1234 5678, Monday to Saturday, 9am–6pm.